Privacy Policy - Echo Square

This privacy notice tells you what to expect us to do with your personal information.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
How to complain

Contact details

Telephone: 0800 772 0628

Email: info@echosquare.co.uk

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

Names and contact details
Addresses
Occupation
Date of birth
Payment details (including card or bank information for transfers and direct debits)
Transaction data (including details about payments to and from you and details of products and services you have purchased)
Usage data (including information about how you interact with and use our website, products and services)
Information relating to compliments or complaints

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

Directly from you

How long we keep information

We retain your personal information until any services we carry out with you have been completed. Once any services with you have been completed we retain your data for 60 days thereafter.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 13th February 2025

Buy With Confidence

The quality of our product combined with our skilled team of applicators means we can offer a comprehensive guarantee of up to 15 years (10 year minimum guarantee).

You can rest assured that Echo Square will provide the very best service from start to finish and emergency backup should you ever need it.

Ross St John

14:43 23 Aug 24

Great Company to use, very efficient and detailed. Highly recommend

Anjo

05:29 22 Jul 24

We manage a large residential block and recently reached out to Echo to quote to reline two water tanks that were failing. An absolute fantastic service all round. A quote was received within a day or so. Works were booked in and communication was excellent. We were really impressed with the engineers on the day. They communicated well on the day in terms of the plan of action. Once the work was complete, they ensured all areas were left clean and tidy. A follow up report post works was sent very soon after the works.We look forward to working with Echo again. If you need honest, reliable contractors who will get the job done and to a high a standard, don't hesitate to get in touch with them.Thank you.

Shaun Medlin

08:38 13 Aug 23

I contacted Echo Square on behalf of a client of mine who urgently needed her Victorian underground Cistern re lined. The work was quoted for promptly and the work carried out to a high standard by the engineers who were courteous and friendly despite their long drive to site. My client was very impressed and so grateful to have her Cistern back in working order. I would highly recommend this company and will most definitely approach them again should I have another client with tank issues in the future. 5 star service!

Terry Stevens

15:03 27 Jan 23

Echo Square attended site after we water jetted a concrete tank, they tank lined the entire tank in just a few days, fantastic job

Jessica Neil

08:01 14 Jun 22

Echo Square Services team assisted in helping with the refurbishment of two very difficult to access steel water tanks located at a VIP client’s head office.Their team did a fantastic job.I was especially impressed by the comprehensive photo report at the end.Highly recommend!

Laurence Green

11:05 13 Jun 22

** Highly Recommended!**Echo Square Services were assigned to reline two cold water tanks at a presdigious Law firm in Farringdon. The job was carried out successfully and on time with zeor disruption to the business operation. James and his team were a pleasure to work with, taking extreme care with all aspect of communication, health and safety and workmanship.Thank you James and the team!!

Stuart Mills

05:37 17 Aug 20

We were carrying out plumbing works on a site in London where we discovered a badly leaking GRP water tank, the Echo Square Services team attended site as quickly as possible to repair the leak and reline the tank. We will definitely contact them next time we are faced with a similar issue - would highly recommend.

Rae Nunn

13:17 26 Feb 19

Having used other companies in the past I can wholeheartedly say that our dealings with Nationwide Tank Relining have been a breath of fresh air. We have had tanks relined, water hygiene assessments and floor coatings. All work was carried out in a timely manner and the quality of work has each and every time been exemplary. My bosses are thrilled with my decision to switch to Nationwide Tank Relining and a tank that was relined 10 years ago by them still looks good as new internally, and the money we've saved from choosing the right supplier has proven to be a very smart business move. Highly recommended!