Privacy Policy - Echo Square

Last Updated On 01-Mar-2026
Effective Date 01-Mar-2026

This Privacy Policy describes the policies of Echo Square Services Ltd, Office Suite 2, Fort Bridgewood, Rochester, Kent ME1 3DQ, United Kingdom of Great Britain and Northern Ireland (the), email: info@echosquare.co.uk, phone: 0800 772 0628 on the collection, use and disclosure of your information that we collect when you use our website ( https://echosquare.co.uk ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect

We will collect and process the following personal information about you:

Name
Email
Mobile
Address
Work Address
Payment Info

How We Collect Your Information

We collect/receive information about you in the following manner:

When a user fills up the registration form or otherwise submits personal information
Interacts with the website
From public sources

How We Use Your Information

We will use the information that we collect about you for the following purposes:

Testimonials
Customer feedback collection
Processing payment
Support
Manage customer order
User to user comments
Dispute resolution
Manage user account

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

Ad service
Analytics
Data collection & process

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Retention Of Your Information

We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@echosquare.co.uk. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at info@echosquare.co.uk.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Grievance / Data Protection Officer

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Echo Square Services Ltd, Office Suite 2, Fort Bridgewood, Rochester, email: info@echosquare.co.uk. We will address your concerns in accordance with applicable law.

Buy With Confidence

The quality of our product combined with our skilled team of applicators means we can offer a comprehensive guarantee of up to 15 years (10 year minimum guarantee).

You can rest assured that Echo Square will provide the very best service from start to finish and emergency backup should you ever need it.

Ross St John

14:43 23 Aug 24

Great Company to use, very efficient and detailed. Highly recommend

Anjo

05:29 22 Jul 24

We manage a large residential block and recently reached out to Echo to quote to reline two water tanks that were failing. An absolute fantastic service all round. A quote was received within a day or so. Works were booked in and communication was excellent. We were really impressed with the engineers on the day. They communicated well on the day in terms of the plan of action. Once the work was complete, they ensured all areas were left clean and tidy. A follow up report post works was sent very soon after the works.

We look forward to working with Echo again. If you need honest, reliable contractors who will get the job done and to a high a standard, don't hesitate to get in touch with them.

Thank you.

Shaun Medlin

08:38 13 Aug 23

I contacted Echo Square on behalf of a client of mine who urgently needed her Victorian underground Cistern re lined. The work was quoted for promptly and the work carried out to a high standard by the engineers who were courteous and friendly despite their long drive to site. My client was very impressed and so grateful to have her Cistern back in working order. I would highly recommend this company and will most definitely approach them again should I have another client with tank issues in the future. 5 star service!

Terry Stevens

15:03 27 Jan 23

Echo Square attended site after we water jetted a concrete tank, they tank lined the entire tank in just a few days, fantastic job

Jessica Neil

08:01 14 Jun 22

Echo Square Services team assisted in helping with the refurbishment of two very difficult to access steel water tanks located at a VIP client’s head office.

Their team did a fantastic job.

I was especially impressed by the comprehensive photo report at the end.

Highly recommend!

Laurence Green

11:05 13 Jun 22

** Highly Recommended!**

Echo Square Services were assigned to reline two cold water tanks at a presdigious Law firm in Farringdon. The job was carried out successfully and on time with zeor disruption to the business operation. James and his team were a pleasure to work with, taking extreme care with all aspect of communication, health and safety and workmanship.

Thank you James and the team!!

Stuart Mills

05:37 17 Aug 20

We were carrying out plumbing works on a site in London where we discovered a badly leaking GRP water tank, the Echo Square Services team attended site as quickly as possible to repair the leak and reline the tank. We will definitely contact them next time we are faced with a similar issue - would highly recommend.

Rae Nunn

13:17 26 Feb 19

Having used other companies in the past I can wholeheartedly say that our dealings with Nationwide Tank Relining have been a breath of fresh air. We have had tanks relined, water hygiene assessments and floor coatings. All work was carried out in a timely manner and the quality of work has each and every time been exemplary. My bosses are thrilled with my decision to switch to Nationwide Tank Relining and a tank that was relined 10 years ago by them still looks good as new internally, and the money we've saved from choosing the right supplier has proven to be a very smart business move. Highly recommended!